Collection of Information

This website is operated by Profiency Design. Throughout the site, the terms “we”, “us” and “our” refer to Profiency Design. Profiency Design offers this website, including all information, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.

Revision Policy

Revisions are dependent on the package select. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 24 hours.

Refund Policy

In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Profiency Design cancels or ends your Contract for a reason other than your breach or non-execution.

All requests for refund will be as per the following arrangement:

  • The refund offer will be void once you approve or ask for changes in the initial designs and claim will not facilitate. No refund request will be entertained after 72 hours of the initial design delivery.
  • Profiency Design reserves the right to approve/reject any and all refund requests based on the present circumstances of your case. All refund request should be made to the dedicated account manager.
  • You are eligible for a full refund if the refund is requested before the delivery of the first concepts. Please note that the refund will be a pro-rated amount as a processing fee will be deducted.
  • If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 50% refund (if no revisions have been requested).
  • No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee depending on your package.
  • No refund will be entertained after the final files have been delivered.
  • Profiency Design has the rights to decline the refund request if the user is found to commit fraudulent activities. If the user has contracted agreements with multiple agencies for the same project simultaneously, then the refund policy for that project is voided and no refund shall be provided.

Logo and Website Services:

For Logo & Website bundles, no refund will be entertained once the initial design mockup has been revised or the inner pages have been created with client's approval. All requests for refund must be communicated to the dedicated account manager.

For the full Profiency Design branding packs, the reimbursement will be effective in much the same manner as for the single bundles. For instance, you are only qualified for reimbursement for the website service at the time the project starts, if you order a logo and web design and approve the logo. There should be an acceptable justification for the refund offer that would go against the outline brief and consumer feedback for revisions.

Rights of Ownership

Users are going to own the finished product but will not reserve all ownership, title and interest in, any materials, media or other content produced during any revision periods leading up to the final product. We hold the rights to all ideas of artwork and other content.

By agreeing to these terms, you agree that during and after the use of our services, neither Profiency Design nor you as an individual reserve the right to attack/criticize our employees or partners on public platforms which include but are not limited to social media, and public forums.

Before completing the design, all production positions need customer input, which is why the customer is expected to be present in the project to provide suggestions to achieve the necessary results. If the logo designed by Profiency Design Designers is found to be substantially identical to another template that already exists, the 100 per cent original branding pledge qualifies you for a new logo.

Disclaimer: Any resemblance to a pre-existing logo layout is a purely coincidental event and Profiency Design won’t acknowledge any responsibility or claim of any compensation in such a case. It is therefore the client’s responsibility to get their artwork copyrighted.

Claiming Your Refund

We ensure 100% transparency; therefore our refund policy is designed with precision. To file a refund request, simply reach out to your dedicated account manager and they’ll assist you accordingly. You can also reach out to us via our live chat on our website or email us at

Please get in touch with us at if you have any questions or concerns about our aforementioned policies.

Aftersales Support Policy

We offer extensive Support for our users to address your questions and queries. Feel free to reach out to us anytime and we’ll be sure to respond at the earliest.


Personal information is only collected for user profiling and maintaining a record of your interactions with us. No private data is transferred, sold, or profited from during and after our contract agreement with our clientele. However, Google may store data in the form of cookies on your system for advertisement purposes and a personalized user experience.

Extra Charges and Add-ons:

There are a variety of add-ons and expedited delivery times that our users can benefit from. However, there is an extra cost associated with these services that you as a client as liable to pay for these premium provisions.

Copyright Infringement and Termination:

The content, terms and logo of Profiency Design inclusive of all other forms of information regarding our brand is copyrighted. Therefore, theft of any intellectual property will be processed according to the copyrighting law of California.

Misrepresentation of any data from the users’ end shall result in termination of our agreement and would void any refund policies. This includes but is not limited to provision of false or duped personal information, non-payment for our services, copyright infringement, violation of our Terms and Conditions and Privacy Policy, and requests by the law enforcement or government.

Correspondence Policy

It is crucial to learn for our users that the only authentic means of correspondence with Profiency Design is via our toll free number, live chat on our website, and the email address i.e.

We are extremely confident of the services that we provide which is why we preserve our reputation by our money back guarantee. The promise is to deliver original concepts as we hone a strict policy against plagiarism of any form.

Administration and Governing Law

This Agreement shall be regulated, construed and understood in conjunction with the laws of the State of California and all acts and dealings pursuant to this Agreement and the rights and obligations of the parties to this Agreement, without giving effect to the rules of conflict of law.